Central Safety Group Amsterdam

New thoughts on the role of ergonomics

Central Safety Group is privileged every year to hear the latest in the world of Ergonomics and Human Factors from Professor David Caple AM and this year did not disappoint. In fact, he is such a drawcard that we had a big attendance both online and in the room. It was great to have a hybrid meeting, where those in the room were able to pick David's brain as well as enjoy the networking opportunites. We hope this is the start of a new trend for our events.

David's talk followed his attendance at two recent international conferences and was so up-to-date that the proceedings from the conferences aren't even out yet. At the first conference he caught up with Pierre Falzon, who some members will recall, visited Australia in 2004 and gave an excellent presentation to CSG at the time.

One of the most fascinatng topics of David's presentation was that of the ratio between human wellbeing and systems performance. It is on the latter that industry spends their money and so, this is the angle ergonomists need to take in order to achieve the former. Leaders have a big influence on safety and David provided a great example of this.

The other topic that came up in the second conference is the enormous impact of AI on ergonomics, and this certainly stimulated quite a bit of discussion in the room.

David also alerted us to a new assessment tool from the UK, and to the fact that the La Trobe tool has been updated to include psychosocial factors. Links to these tools are in his power point presentation.

Finally, David gave a plug for the Human Factors and Ergonomics Society of Australia (HFESA) conference that will be held in Adelaide this year from 19-22 November. More information can be found here.

Financial members can access all of David Caple's previous presentations in our CSG archives. Once logged in, click on the Speakers tab on the banner at the top of the page, then type in "David Caple" in the Search box.

 View Presentation & Full Event Video
members only, please login first.

View all CSG posts

Victorian Tunnelling Centre

 View Report & Photo Gallery
members only, please login first.

View all CSG posts

Facing a rise in customer aggression

It is always such a pleasure to have a speaker who is so knowledgeable about their topic and, therefore, so engaging. Such was the case with Amy Lynes' presentation to us. Not that it was a pleasant topic to speak about -some of the statistics and scenarios Amy shared with us were quite shocking.

Amy is a member of the legal practice that sits within the National Retail Association (NRA) and their data shows that customer aggression was already a big issue before Covid and has increased since. I'm sure many of us are aware of how this has led to an exodus of staff from many businesses. Retailers of all sizes are turning to the NRA for guidance, and there has been sky-rocketing demand for their courses that deal with this issue as well as others, such as sexual harrassment. It is interesting to note, however, that there is only so much a staff member can do when the root cause is the badly-behaved customer.

Amy and her colleagues work actively to raise awareness in various capacities, such as making submissions to draft bills and developing campaigns -e.g. the "No-one deserves a serve" campaign with the union (Shop, Distributive and Allied Employees Association). She noted, however, that laws are made, but the issue becomes whether those laws are used.

Amy talked about innovative approaches by some retailers and how they need to be tailored to particular circumstances. For instance, depending on the type of brand as well as the location. In the case of the latter, the approach for a street-front store is different from one in a shopping mall.

One striking take-home message for me was that, for young workers in fast food and retail, it is often their first job. They may not know what is acceptable or unacceptable and, therefore, what should be reported, especially when it comes to sexual harassment. Not to mention that they are unlikely to be equipped with the skillls to deal with difficult situations. Something all of us should be aware of when we are customers.

That is why it's important to have organisations like NRA available as a resource for employers and employees alike. As Amy said, it is so helpful to learn from others. That is the CSG ethos as well of course!

Financial members may be interested to revisit our March 2020 presentation Dealing with customer abuse (log in first). Kenn Rogers spoke about how the Reject Shop deals with customer abuse of their young workforce.

 View Presentation & Full Event Video
members only, please login first.

View all CSG posts

Health and Safety Representatives – Partners in safety

We have been very pleased to welcome WorkSafe Victoria as a Corporate Member this year and now to have one of their HSR Support Officers, Mike Craig, present to us. The feeling was clearly mutual, because Mike sent a thank you note to the organisers and attendees saying "[There was] some lovely feedback from the participants and some great questions from the audience at the end. Please pass along my thanks to all and sundry."

It is clearly a topic of great interest to our membership, as there was a big turnout for this presentation. It was particulalry timely for some of those present, because they had either just conducted HSR training in their workplace or were about to do so. In fact, it was great to see some HSRs from Amsterdam Polytechnic in the audience.

Mike sees HSRs as WorkSafe's eyes and ears on the ground, and so it is a three-way partnership between HSRs, the employer and the regulator. He outlined the powers of HSRs, both what they can do and what they can't do. It is important to point out that they are not a replacement for a safety professional. He made the analogy with First Aiders, who are not required to do more than they are trained to do, but are a first port of call prior to the arrival of paramedics.

One of Mike's key messages about his role as an HSR support officer is that his main purpose is to support consultation in workplaces. Indeed, with consultation and representation being principles of health and safety protection under the Act, HSRs and Health & Safety Committees are vital links in the safety chain.

Mike also mentioned a range of supports available to HSRs from WorkSafe, including a monthly newsletter to which he encourages HSRs subscribe.

Mike's talk stimulated quite a bit of discussion, which is included in the video recording.

Financial members may be interested to read a report from Professor David Caple's presentation in August 2012 What additional support can WorkSafe provide for Health and Safety Representatives (HSRs)? (log in first) to gain an historical perspective and see what progress has been made since David's review.

 View Presentation & Full Event Video
members only, please login first.

View all CSG posts

Designing a sustainable workplace

We were so pleased to have this interesting topic presented by long-time CSG member Rosie O'Halloran. One of the strengths of our association is that we have members who share their expertise and knowledge with us, and that their particular experiences can also be applied in a range of other workplaces.

Rosie began by giving a snapshot of the period from the 1970s to the 2000s and the evolution of design issues with indoor workplace environments. One aspect that hasn't changed much is the tendency for ergonomics to be the poor cousin to design -that it can be sacrificed to an overriding consideration of aesthetics.

Rosie showed photos that demonstrated this challenge as well as other images of poor design from the workplace that was the subject of her recent Green Star project at the Unversity of Amsterdam. Rosie developed a comprehensive methodology that includes a range of engagement methods as well as the application of science and photographic evidence.

Rosie gave many practical examples of what to consider when choosing furniture and equipment. It was interesting to see how her project team developed prototypes and mock-ups of furniture that were tested by users and improved prior to manufacture and roll-out.

While the Green Star ergonomics credit rating for interior design requires certification by a Certified Professional Ergonomist, Rosie emphasised that her methodology can be applied by a generalist OHS practitioner, because she has proven that it works and it complies. In fact, she won an award for it! A great catchphrase sums up one of Rosie's take-home messages: good ergonomics = good economics.

Ergonomics is always topical and we have several other presentations in our archives that may be of interest, including David Trembearth's Musculoskeletal Issues - What’s New and David Caple's Sit-Stand Desks (log in first).

We encourage members to follow Rosie's example in sharing knowledge by presenting to the group, so if you would like to make a contribution, please contact Jane Loudon: This email address is being protected from spambots. You need JavaScript enabled to view it..

 View Presentation & Full Event Video
members only, please login first.

View all CSG posts

The hot topics of OHS today

You can always count on Kevin Jones to stimulate discussion about OHS, and his March presentation was no exception.

He started by talking about what he considers to be the 5 hot topics at the moment. One of those topics is working from home, which comes up against the prevailing approach of OHS systems that are based on "workplaces" rather than "work". This issue is linked to another of the hot topics, systems thinking, which Kevin believes tends to be very limited. In particular, during investgations the thinking can become bogged down in old systems and not open to the possibility of change.

Another topic that has been hot for quite a while is that of psychosocial hazards. Kevin had many interesting thoughts about these, including challenges with the traditional hierarchy of controls as well as the tendency for HR to see this as their patch rather than sharing a united front with OHS.

This led Kevin into a discussion of some of the books he's been reading lately on these various topics, and what an extensive reading list he presented to us. On the topic of psychosocial hazards, he started by talking about some books that are "shockers", mainly self-help books that put the onus on the person having difficulties to deal with it themselves, instead of tackling organisational aspects. Luckily there are publications about that do deal with the organisational side, and Kevin shared some of those with us.

It is impressive how well-read Kevin is, and it is not confined to published books alone. He also alerted us to an online research paper along with an interview on RN. The full list can be viewed here (log in first).

One of Kevin's key messages was that he encourages OHS practtioners to be less timid about speaking out, to be more visible and not be afraid to talk about politics. He invites us to join him on the May Day march to highlight the importance of safe jobs! As part of his message, he delved into some interesting ethical topics, including conflicts of interest with big consultancy firms; the profit versus  productivity motivation of business and individuals; and even talked about the UN's Sustainable Development Goals that include "decent work". OHS is a fundamental human right.

To learn more of Kevin's insights, you can also re-visit his presentation from February 2022 New perspectives on OHS (log in first).

 View Presentation & Full Event Video
members only, please login first.

View all CSG posts

Recruiting and retaining OHS staff

It was a great start to a new year of presentations with Helen O'Keefe's insights into the OHS recruitment scene. As it happened to be St Valentine's Day, Helen gave her presentation a cute twist by drawing an analogy between the employee life cycle and a marriage, and it fitted surprisingly well. She covered the full gamut from recruitment as the dating phase; onboarding & retention equating to a marriage; and separation as a divorce. To avoid the latter, Helen gave several tips on how to maintain a happy marriage in the work sense.

She explained how January started as strongly as 2022 did, which had already broken records with the number of positions being advertised. In particular it is specialists that are being sought. Post lockdown candidates have become more selective, which is making recruitment harder. Position descriptions are changing as a result of this, so that they are more like an advertisement to attract people. Helen gave some practical suggestions about how to make a PD more attractive.

Helen also had some great tips during her presentation for retaining staff, and further tips came up during the engaging discussion afterwards. One fascinating insight was how important a platform like LinkedIn has become. Having an up-to-date profile is advantageous for both a candidate and a potential employer, because it can show how well-connected you are and the range of activities you are involved in. In fact, Helen predicts that CVs will become obsolete and will be replaced by a LinkedIn profile or similar.

Helen is such an enthusiastic speaker on her topic and the attendees really appreciated her expertise.

 View Presentation & Full Event Video
members only, please login first.

View all CSG posts

5 top tips for successful auditing

What a great presentation this was as Ross demonstrated the qualities of the high-calibre speakers we have been able to bring you once again this year. His enthusiaism for the topic and incredible breadth of knowledge shone throughout the presentation. As he said himself, he could have spoken for hours.

The tips he discussed were around scheduling, planning, the audit interview, evidence and corrective action, and he showed how they can be applied to variously sized organisations. The tip he concentrated the most on was the third one, the audit interview, because this is the area most people struggle with. He talked about strategies to put people at ease and emphasised that the core aim of an audit is to verify risk controls and not to trip people up. I certailny felt that, if I were about to be audited, I would like it to be done by Ross.

During the discussion after his presentation, Ross mentioned that he had discovered surprising advantages with "zoom" audits, so it is good to find a silver lining from the pandemic restrictions of last year.

One of the comments from an attendee in the zoom chat sums up perfectly the standard of this presentation: "Great to hear what you have learnt throughout your years of auditing. Love the positive approach."

 View Presentation & Full Event Video
members only, please login first.

View all CSG posts

CSG 60th Anniversary

Date & Time: FRIDAY 14 October 2022 at 12:00pm 

PLEASE NOTE: In person @ Parliament House Event:

Speakers: Dr Narelle Beer, Executive Director of Health and Safety, WorkSafe Victoria; and Barry Naismith from OHS Intros.

Compere: Professor David Caple AM

Join us in the grand surroundings of Parliament House Victoria to celebrate CSG’s 60 years of networking and continuous service to the OHS community. Hosted by David Caple AM, with speakers Dr Narelle Beer (ED WorkSafe Victoria) and Barry Naismith, and a delicious meal showcasing the state’s fresh produce....read more

Note: RSVP by close of business Friday 7 October 2022. 

RSVP Here

Ben Thomson

Date & Time: Tuesday 13 September 2022 at 12:00pm 

PLEASE NOTE: ONLINE ZOOM Event:

Speaker: Ben Thomson, Safety Manager, Flight Academy Australia.

Topic: When a company is small and risks are high

Aviation demands particularly sound safety management systems and behaviours. Ben Thomson, Safety Manager for Flight Academy Australia (FAA), a light aircraft pilot training business, faces special challenges with instructors and students from a wide range of backgrounds...read more

Note: RSVP by close of business Monday 12 September 2022.  When booking, please ensure you select the September Event from the dropdown list (shaded orange), to RSVP.

RSVP Here